1-3 DAYS business days for most countries and (Same day delivery in Quebec City for orders received before 11 a.m )

We get it! None of us want to pay for shipping, but we also want the item delivered yesterday. And, if for whatever reason something goes wrong in the logistics, we want to be able to speak to someone about it. That’s why we use easy ship to have the fastest options everyday.

All orders are presented in a gift box, because 99% of the time you’re buying for yourself, so why not make it feel like a gift to yourself – you deserve it!

Once your order is fulfilled, you will be sent an order confirmation email using the email address entered at checkout. This email will provide you with a tracking/consignment number that you can lookup on the carrier tracking site . Please see below under “Where is my order?” if you think your parcel is taking too long to reach you.

Please check your tracking number. Your tracking number is emailed to you once your order has been confirmed; alternatively, you find it if you login to your GUIZENI account. Make sure you check your Junk Mail folder if you can’t find your emails in your Inbox.If your tracking has been marked as delivered, however, you have not received it, you will need to contact courrier directly.

If you think your parcel may be late, Ensure that you take into account Public Holidays and weekends. Please also check the shipping address you entered at checkout to ensure it is correct. If the time has exceeded the guides and the shipping address you entered is correct, the best way to proceed is to email us at INFO@GUIZENI.CA with your Name and Order Number and we will lodge an enquiry.

Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed.

To cancel, please contact our customer service team at INFO@GUIZENI.CA
All orders with pre-order items will be held and all items will be sent together. Please place an additional order if you need in stock items immediately.

Canadian orders are exempted of duty fees

Please note that as the recipient, you are still liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival.

We understand sizing can be hard! We also appreciate that you don’t always know what suits your body until you’ve tried it on. We’re proud to offer returns for any reason.

We are big believers of mindful shopping.

Swimwear is like lingerie – it’s of sanitary nature. There’s a significant number of returns that we cannot restock and resell, so please understand that we do not encourage you to use your home as a changing room. Please also note that we go through a strict inspection process when we receive returns – so please only try your swimwear on after a shower, before you put on any lotions, creams, makeup or deodorant. We accept returns of unworn, unwashed and undamaged items within 14 days of receipt, for 100% Store Credit, and within 7 days for a full refund .

You’re more than welcome to return your item(s) for Store Credit, but before you ship your item(s) back ensure you follow the below. If you’re not going to keep your items, you need to care for them as much as we do.

1) The swimwear must be in ‘as-new’ condition – unwashed, unworn and unused.
2) Each item must be neatly folded in its correct fabric bag with the correct label on the back. Without this label we won’t be able to process your return.
3) Your swimwear must have the black size tags attached, and hygiene liners remain on any bikini bottoms and one pieces you’re returning.
4) Your gift box is yours to keep, it’s our gift to you! Some of our customers use their gift box to store their swimwear or jewellery in. Do not include your gift box in the return.
5) Once you post your item back, it is your responsibility to check your tracking number to see when it arrives to us. Ark Swimwear will not accept responsibility for lost or delayed items. If this is a concern, ensure you take insurance out on your return postage. Please note we will not inform you when we receive your item at Ark Swimwear Warehouse.
6) We will only accept one return per order. To clarify we do not accept goods that have already been redeemed with Store Credit from a previous return.

We will inspect your items. Please look after your swim as much as we do. We often receive items back with deodorant, moisturiser, spray tan, and makeup marks, as well as scents – cigarettes, washing detergent, perfume etc. We will not accept these, and you will be responsible to cover the shipping and handling to get them back to you. Given the nature of swimwear, the only way to avoid this is to try on after a shower over clean underwear, before applying any moisturisers, oils or makeup.

Items marked as final sale.
– Free gifts or promotional items with retail value.
– Sale items including items purchased during flash sales or with a code above 30%.
– Items that have been worn with the hygiene sticker and/or tags removed
– Items that have been marked, stained or damaged.

We do not offer cancellations – when you confirm payment, you are agreeing to commit to your purchase.

We do not offer exchanges. Instead, select the “Store Credit” Return Reason when submitting your online return. Returning for Store Credit allows you to ensure it goes to the correct address, enables you to choose Express shipping if preferred, and you can also select a different item if you’ve changed your mind in the meantime. Our ‘Return for Store Credit’ option is up to 5 business days quicker than if we were to offer exchanges.

We will do everything we can to edit your order however, we may not see your enquiry in time as we aim to dispatch within 24 hours.

Whilst we hope this never happens, if you believe your swimwear is faulty or damaged, please accept our apology. Please create a return request via our online portal with the Return Reason selected as ‘Faulty/Damaged’ – you must include a photo of the faulty/damaged item. Our Customer Support team will work with you to issue a replacement in the first instance. Failing that, a refund will be provided. We do try to make this as streamlined as possible, so by providing images straight away, we should be able to resolve immediately.

If we haven’t covered everything, please contact us at INFO@GUIZENI.CA